Refund policy

If for any reason you find you are not satisfied with your purchase, we are happy to accept your return or exchange within 14 days of confirmed delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at willows.coveboutique@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All return packages must be returned within 14 days of us sending the return label. 

The Order’s Shipping Fee won’t be included in refunds. We also don’t offer Free Return Shipping nor do we provide refunds for any fees that may have resulted from shipping the returned items.

You can always contact us for any return question at willows.coveboutique@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

We recommend trying on all pieces immediately upon delivery of your order to ensure you’re able to get in touch with us if you wish to return or exchange within the 14 day window.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Please be assured that we will always work to provide a replacement, if requested, or issue a shop credit or refund where applicable.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Should there be a payment dispute, please contact us directly in the first instance within 14 days to enable us to solve your issue personally. We treat each dispute on a case by case basis.